COSMOLAB BONUS

COSMOLAB BONUS Loyalty Programme Terms

Effective from 27 September 2026.

1. Organiser and participation

1.1. The programme is organised by SIA “Cosmetic Solutions”, registration No. 40203510949, legal address Lāčplēša iela 10, Daugavpils, LV-5401, Latvia (COSMOLAB).

1.2. The programme applies to www.cosmolab.shop and the COSMOLAB physical store at Lāčplēša iela 10, Daugavpils.

1.3. Participation is voluntary and available to registered customers with a loyalty account.

2. Earning points

2.1. Customers earn 1 point for every €1 actually paid for products after discounts and loyalty rewards are applied.

2.2. Online-store points are credited automatically after a paid order. In the physical store, COSMOLAB staff credit points manually to the customer’s loyalty account according to the purchase amount.

2.3. If accumulated points are used as a reward, the same purchase still earns new points on the remaining product amount actually paid.

2.4. Points are not awarded on delivery fees, gift-card purchases, services/bookings, or cancelled or fully returned purchases. Partial returns may result in a corresponding points adjustment.

3. Silver and Gold tiers

3.1. Silver is the starting tier. For Silver members, 100 points provide a €3 reward.

3.2. Gold is assigned automatically when 500 tier points are reached within a rolling 12-month period. For Gold members, 100 points provide a €5 reward.

3.3. Tier progress is based on tier points recorded by the Wix loyalty account. Historically credited points may affect tier progress until they fall outside the relevant 12-month period.

4. Using points

4.1. Points may be used as a reward on product purchases online and in the COSMOLAB physical store.

4.2. Points cannot be exchanged for cash, sold, or transferred to another person.

4.3. One loyalty coupon may be used per online order. A loyalty coupon cannot be combined with another coupon unless COSMOLAB expressly states otherwise for a specific offer.

4.4. Points accumulated before 27 September 2026 remain in the customer’s account and may be used under the current Silver/Gold conversion and validity rules.

5. Points validity

5.1. If there is no loyalty activity on the account for 6 months, available points expire in accordance with the Wix Loyalty settings.

5.2. The customer account shows the current points balance and, where available, expiry information.

6. Returns and corrections

6.1. If a purchase is cancelled or returned, COSMOLAB may adjust the points credited for that purchase so the account reflects actual completed purchases.

6.2. COSMOLAB may correct obvious technical errors, duplicate credits, or points credited by mistake. Such corrections are not intended to arbitrarily cancel legitimately earned points.

7. Changes to the programme

7.1. COSMOLAB may amend the programme where there is an objective commercial, technical, or legal reason. Material changes will be published on the website before they take effect, giving customers a reasonable opportunity to review them.

7.2. If the programme is discontinued, COSMOLAB will, where technically and legally possible, notify customers in advance and provide a reasonable period for using existing points.

8. Personal data

8.1. The programme processes customer-account, purchase, and loyalty-points data. Personal data is processed in accordance with the COSMOLAB Privacy Policy available at www.cosmolab.shop.

9. Contact and disputes

9.1. Questions or complaints may be submitted using the contact details shown on the website.

9.2. Disputes should first be addressed through mutual discussion. Nothing in these terms limits a consumer’s statutory rights under Latvian law.